In this advanced session we will cover the following outcomes;
- Define conflict management
- Review the psychological and physiological changes that take place in a corrosive situation
- Work out a simple strategy that you can apply to help people cope better with conflict situations
- Involving NLP communication exercises and hypnotic language structure
This session is aimed at individuals and teams who are engaged with service users who are angry and aggressive on a daily basis. It is very much an upskill from the traditional conflict management lev 2 qualification.