There are two areas of RCS’s deployment wing. You may be a Licence Holder, Local Authority, or Event Organiser who requires a security team to ensure the safety of your premises. Equally you may also be a security company, who are looking to sub-contract some of your own work, or you might be looking for additional staff to fulfill your obligations. Either way, when you book RCS, you will experience the following;
Our aim is to meet all security requirements and to ensure the well-being of our clients. We will endeavor to provide a first class security and stewarding service which meets our clients’ requirements and expectations. All of our security personnel have worked for RCS for a number of years, and are all fully qualified SIA licenced Door Supervisors. All our teams work in accordance with the Door Supervisors code of practice (BS7960)
Mission Statement
The mission statement of Risk Control Scotland is to deliver a high quality and effective service to the private security industry while maintaining minimal intrusion and disruption to the integrity of the venue.
Delivery
The company works hard to achieve its mission by focusing on the nature of the event, providing a service that is complimentary to the style of the event, this includes but is not limited to positive conflict resolution led by advanced crime prevention and awareness programming. RCS takes a community-friendly approach that enhances safety through visibility and observation. RCS Security and Event Stewarding will collaborate with the police, local authorities, the SIA, clients and staff to fulfill its aims to the highest possible standard.
Possible roles and responsibilities;
- Ensure that all patrons, staff and artists feel secure and welcome
- Engage to prevent any activity that may put both licence and/or safety of the public at risk
- General queue management and assisting less experienced front of house to arrange queues
- Customer care duties including directing patrons to refreshments, toilets and first aid facilities with a friendly face, and local knowledge
- Monitoring and maintaining the pedestrian flow at key locations
- Assisting front of house staff with the tearing of customer tickets during busy periods
- Attend entry gates and doors for the Screening the suitability of people entering the premises both in terms of the Bar Licence and the events.
- Challenge under 18’s for full and correct identification
- Prevent alcohol and other drinks purchased on the premises from leaving the premises
- Prevent alcohol purchased off the premises from entering the premises
- Escorting members of staff who are carrying cash takings to the cash office.
- Checking the validity of tickets/passes to enter the premises, or an area of the venue such as backstage
- Ensuring gangways/exits/evacuation routes are kept clear, including the removal of obstructions like bikes etc., which can be hazardous to the public safety and evacuation routes
- Any form of conflict management
- Take the lead in the prevention and intervention in conflict situations that develop
- Making the decision to eject or ask a customer to leave – always using reasonable force
- Searching persons and/or property to prevent items that could be seen as illegal e.g. drugs, weapons also other unauthorised items such as alcohol, bottles/cans
- Responding to incidents within crowds or public areas, to control behaviour
- Providing safety advice to patrons as required
- Monitoring the crowd in accordance with health and safety
- Assist with evacuation procedures in the event of an emergency evacuation
- Providing guidance and direction to visitors
- Report to a supervisor or safety officer any hazard or damage to property which could cause harm
- Regularly acting as a conduit between bar and management to ensure the free flow of information from customers in the event of a complaint regarding service, treatment, etc. It is important that in the event of a complaint the customer is directed to the correct person.
- Be fully conversant with evacuation procedures and fire regulations to ensure fire exits remain clear and assist in the evacuation of the premises in the event of an alarm activation
- Providing help for those that require use of the venues lifts, where access to a particular venue or bar is required
‘We are a 350 seat event venue in Musselburgh, and have used Risk Control Scotland for a number of years now. The quality and service we receive form them are second to none, and are always a pleasure to work alongside due to their professional attitude, solid customer relations, and overall positive attitude when dealing with both clients and customers alike.Having worked with numerous other security companies over the years, we find that RCS really embrace what we’re trying to achieve as a company, and therefore seek to integrate with the onsite team to produce the maximum overall experience for our customer base. Their discrete and ultimately effective service really give our operation teams peace-of-mind, and create a safe environment so they can concentrate on delivering our promise to the clients. We would not hesitate to recommend them and their services to any establishment that requires reliable security personnel.’
We run one of Scotland’s largest visitor attractions during the Edinburgh Festival, with an annual audience of 500,000 people over a 3 weeks period. The annual set up is a temporary one, and due to the layout the site is complicated to control. We have worked with Risk Control Scotland for many years to provide security and public safety. RCS provide a highly professional service from a team that is skilled and sympathetic to the style of event we put on. RCS take on the pressures of our security and safety so our audiences only have to worry about enjoying themselves. Anthony Alderson, Director, The Pleasance